CAN WE SOLVE THIS MOBILITY PROBLEM?
We have been approached by two clients lately who asked us to look at their homes to help them decide how to incorporate a vertical platform wheelchair lift. In both cases, these homeowners had competitive companies come by to have a look around and provide quotations (which is always an excellent idea, in our opinion). Our competition had issued quotations however some days later, called to say that they felt the jobs weren’t possible and that they were now unwilling to take them on. Roberts Elevators & Lifts was called following these competitive visits and calls.
IT TOOK TIME
We too made site visits and while the projects initially looked simple, we found upon further examination that the projects did indeed turn out to be more difficult when it came down to the finite measurements and ideal placements. These jobs required extra time. Time to take extra measurements. Time to work out secondary project designs. Time to listen to our customers’ wants, needs and hopes for mobility. They required extra effort.
The following story is just one example of how the team at Roberts Elevators & Lifts stepped up to do the right thing for a customer, making home mobility possible.
IS SAFE MOBILITY AT HOME POSSIBLE FOR OUR DAUGHTER?
This site visit took us to a single-family home where our clients daughter suffered from arthritis that limited her ability to use stairs. After looking at the suggested space for the wheelchair lift and taking some measurements, Roberts Elevators & Lifts personnel suggested some adjustments to the project plan. By moving the lift from the clients initial preferred location to a new one, we were not only able to lower the overall construction costs (via concrete pouring and deck modifications) but also made access to the lift itself much more straightforward to the end user. We retained the ability for three levels to be accessed by the wheelchair lift, all while keeping the design aesthetically pleasing. These modifications also allowed us to design a simpler vertical platform lift, which in turn brought the unit price down. A huge win for the customer!
We placed the order right away, and we managed to install the wheelchair lift before the rainy season got fully underway. The user was very pleased to have relief from her daily struggle with the stairs in her home since her arthritis was now posing a safety issue, never mind the physical discomfort. This was a tremendous outcome for a project that was originally deemed undesirable or impossible by our competition.
For information about home wheelchair lifts or to schedule a site visit, please call Bobbi @ (604) 812-2292.